All I needed was basically the throttle body's synched and the valves adjusted and this is what ended up happening.
This is a a letter I sent to them today... How much you want to bet, nothing will come of it. No phone call, no e-mail response. Nothing!
I am not sure this will get to the store manager, but as a business owner myself, one would hope this gets passed along to the appropriate person.
’ve recently purchased a used BMW (private party) and was in search for a dealership who could perform a level two service on my bike. I’ve purchased a few small items from the your store and had knowledgeable staff assist me. So, without hesitation, I called your service department.
Upon calling for an appointment, I was booked out one month. I certainly understood being we are in prime riding season, so we proceeded and a date was set. The service department then asked that I have the bike at the shop by 8:00 a.m Thursday, July 12. As to not interrupt my work schedule, I chose to deliver the bike Wednesday, July 11. Being I made an appointment, I thought the bike would get serviced on that day or soon thereafter.
I called for a status update on Thursday, July 12 at approximately 4:00 p.m. We scheduled a ride for the weekend and surely did not want to miss it. During the conversation, I was told they wanted the bike for Thursday, but never start the bike until the day after. Basically, the bike sits a day at your location for a whole day before it even gets touched.
I then waited until Friday, July 13 at approximately 3:00 p.m. to get another update. I was then told they were just too busy and try calling back by 11:00 a.m. on Saturday.
Saturday, I called at 11:00 a.m. and was finally told they didn’t get to it and they thought they should have it done by Tuesday, July 24.
At that point, I told the service department to park it out front and I would come get the bike and take it elsewhere. Without hesitation, the gentleman from the service department said okay and had no cares in the world if they worked on my bike or not.
My experience with Xxxxxxxxx was very disappointing. Not only disappointing, but to leave knowing your service department could care less about a customer going somewhere else. A simple sorry or how about saying to your customer: I’m sorry, we have been really busy. Bring it back and we’ll give you 10 percent off service work. Something...anything....rather than just okay!
I hope as my company grows, employees think twice and realize the customer is why we are IN business in the first place.
I'm going on my 3rd time in 2 weeks 
